At Florrie Jewellery, we respect your privacy and take care with the personal information you share with us.

 This policy explains what information we collect, why we collect it and how we use it when you visit our website, contact us or place an order.

 1. Who we are

Florrie Jewellery is owned and operated by Nicola Adair, trading as Florrie Jewellery.

Business address: 18 The Buttermarket, Down Street, Enniskillen, Co Fermanagh, BT74 7DU
Email: florriejewellery@gmail.com

 For data protection purposes, we are the organisation responsible for your personal information when you interact with Florrie Jewellery.

 2. What information we collect

Depending on how you interact with us, we may collect:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Details of your orders and purchases

• Payment and transaction information

• Messages or enquiries you send to us

• Information you provide when arranging a studio appointment

• Information you provide when subscribing to our mailing list

• Technical information about how you use our website, where applicable

We only collect information that we need for the purposes described in this policy.

3. How we use your information

We may use your personal information to:

• Process and fulfil your orders

• Take payment

• Arrange delivery

• Contact you about an order

• Respond to enquiries

• Arrange appointments

• Deal with returns, refunds or complaints

• Keep appropriate business and financial records

• Improve our website and customer experience

• Send marketing emails where you have chosen to receive them

• Meet our legal and regulatory obligations

• Protect our business against fraud or misuse

4. Our legal basis for using your information

Data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract - for example, when we need your name, address and contact details to process and deliver an order you have placed.

Legal obligation - for example, where we need to retain records to meet tax, accounting or other legal requirements.

Legitimate interests - for example, to operate and improve our business, respond to enquiries and maintain the security of our website, where this is appropriate and does not override your rights.

Consent - for example, where you choose to subscribe to marketing communications or where consent is required for certain cookies or similar technologies.

Where we rely on consent, you can withdraw it at any time.

5. Payment information

Payments made through our website are processed by our payment provider.

We do not normally have access to your full card number or security code.

Your payment information is handled by the payment provider in accordance with its own privacy policy and security requirements.

Payment provider: SQUARESPACE PAYMENTS

6. Delivery information

To deliver your order, we need to provide the delivery service with information such as your name and delivery address.

We may share relevant delivery information with: Royal Mail

 and any other delivery provider we use to fulfil your order.

We only provide the information needed to deliver your purchase.

7. Website providers and other services

Our website is hosted by: Squarespace 

We may also use other third-party services to operate our website, process payments, send emails, analyse website traffic or provide other services.

Where third-party services process personal information on our behalf, we take reasonable steps to ensure that your information is handled appropriately and securely.

8. Marketing

If you choose to subscribe to our mailing list, we may use your name and email address to send you information about Florrie Jewellery, including new pieces, offers, events and other updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at florriejewellery@gmail.com.

We do not sell or rent our customer mailing lists to other businesses.

9. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function, for example to enable shopping basket and checkout functions.

We may also use analytics, marketing or other non-essential cookies depending on the services we have enabled on our website.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie controls on our website.

10. How long we keep your information

We only keep personal information for as long as we need it for the purpose for which it was collected, or for as long as we are legally required to keep it.

For example, information relating to purchases may need to be retained for accounting, tax and legal purposes.

When information is no longer required, we will securely delete or dispose of it where appropriate.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from being lost, misused, accessed without permission or disclosed improperly.

However, no online service can be guaranteed to be completely secure.

12. Your rights

Depending on the circumstances, you have rights under data protection law including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Ask for your information to be provided to you in a portable format in certain circumstances

If you would like to exercise any of these rights, please contact us at: florriejewellery@gmail.com

We may need to verify your identity before responding to a request.

13. Data protection complaints

If you have a concern about how we have handled your personal information, please contact us first at: florriejewellery@gmail.com

We will acknowledge and investigate data protection complaints in accordance with our legal obligations.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your information.

Information about making a complaint is available from the ICO.

14. Sharing your information

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to operate our business, process your order, take payment, deliver your jewellery, provide website services or meet our legal obligations.

We will only share information where we have a lawful basis for doing so.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be published on this page.

Last updated: September 2026